Vaga Technical Agent (bilingual English) Em Campinas

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Technical Agent (Bilingual English) – Campinas

Technical Agent (Bilingual English)

The Technical Agent in the support center is responsible for providing end-to-end (E2E) technical support to clients by handling client inquiries via phone calls, e-mail, and chat.

Business hours are Monday to Friday, 9 AM – 7 PM, in 8-hour shifts.

In detail, the agent performs the following tasks and drives E2E client resolution by service request:

Non-Technical Tasks:

• Regular communication with clients (via phone, chat, and e-mail).
• Call entry.
• Routing/escalation to engineers.
• Handling client complaints.
• Handling other client service requests.

Technical Tasks:

• Problem determination/problem source identification.
• Standard resolution processing and action plan creation.
• Repair request creation.
• Problem management.
• Remote diagnostic tests/logs.

Required Technical and Professional Expertise:

• Client-focused.
• Fluency in English – verbal and written.
• Good communication and team-working skills.
• Ability to coordinate multiple tasks, with a flexible and productive working style.
• Self-motivated and driven individual.
• Strong rigor and autonomy.

Preferred Technical and Professional Expertise:

• Previous client handling/facing experience is preferred.
• Previous call center experience is preferred.
• Technical call center experience.
• Automotive repair/knowledge.

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