HCLTech
Cargo:
Engenheiro De Redes L3 – Híbrido – Campinas – Sp – Campinas
Requisitos:
Responsibilities & Qualifications:
- English Advanced
- Handling tickets / Incidents via Service Now platform
- Lead technical incident calls as a SME
- Troubleshooting and providing break fix support to technical issues
- Perform root cause analysis of raised issues
- Defining process improvements and ensuring that the processes are adhered to
- Take shared ownership of resolving issues in a SLA driven environment
- Mentoring / training team members as a SME
- Testing and auditing as required from time to time
- Improves and maintains customer and employee satisfaction
- Work as part of a Follow the Sun support global support model
Technology Knowledge:
- Firepower/FMC/ASA- Cisco (IPSEC/SSL VPN, GRE, ACL, MPLS, WAN)
- Cisco ISE
- Cisco Meraki
- Load Balancer - F5 LTM/APM and WAF
- SD-WAN experience a plus
Qualifications:
- Min 8+ years of Network Engineer experience supporting global network infrastructures
- Experience in working as part of a global support (follow the sun) model
- Cisco CCNP/CCIE and other industry standard networking certifications
- Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services.
- Expert level knowledge of troubleshooting, implementing, optimizing and testing of security technologies including VPN IPSEC/SSL, GRE and Load balancing
- Expert level of Knowledge for FTD/ASA packet capture and packet tracer analyses.
- Expert level for Wireshark and debugging reading skills.
- Extensive hands-on experience with:
- Cisco Firepower, ASA product families
- Cisco ISE
- VPN IPSEC/SSL, GRE technologies and firewall policies
- F5 Load balancers LTM/APM and WAF
- Cisco SD-WAN experience a plus
Salário:
a combinar
Benefícios:
a combinar
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