HCLTech
Cargo:
Gestão de Incidentes – Campinas
Requisitos:
HCLTech is a global technology company, home to 227,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion.
Requirements:
English: Mandatory
Handling tickets / Incidents via Service Now platform
Lead technical incident calls as a SME
Troubleshooting and providing break fix support to technical issues
Perform root cause analysis of raised issues
Defining process improvements and ensuring that the processes are adhered to
Take shared ownership of resolving issues in a SLA driven environment
Mentoring / training team members as a SME
Testing and auditing as required from time to time
Improves and maintains customer and employee satisfaction
Work as part of a Follow the Sun support global support model
Technology Knowledge:
Router - Cisco (BGP, EIGRP, OSPF, QOS, MPLS, WAN)
SDWAN Viptela (Vmanage, VSmart, VBound, Vedge)
Switch – Cisco/Arista (STP, HSRP, SVI, EtherChannel, Stackwise, VSS, Nexus)
WLAN – Cisco
Cisco Meraki
Load Balancer - F5
SD-WAN experience a plus
Qualifications:
Experience in working as part of a global support (follow the sun) model
Cisco CCIE and other industry standard networking certifications
Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services.
Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems.
Expert level knowledge for debugging network devices and outstanding Wireshark reading skills.
Extensive hands-on experience with:
Cisco ASR, ISR and Catalyst product families
Cisco Meraki Devices MS and MX Series.
Cisco Nexus 9K/7K/5K/2K (NXOS) Series of switches
Wireless LAN technologies – Cisco and Aruba
F5 Load balancers
Cisco SD-WAN
Equality & Opportunity for All
Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.
Salário:
a combinar
Benefícios:
a combinar
